Shipping Information & Return Policy | Quillin Leather
Quillin Leather & Tack — Shipping & Returns
Returns & Exchanges
May 2026
You may return unused items within 14 days of delivery for an exchange or store credit. To start a return, email us at [email protected] to get a Return Merchandise Authorization number (RMA). We can't accept returns without one.
Items must be in new condition with tags and original packaging. Used, worn, or damaged items will be sent back to you at your expense.
What can't be returned:
- Items with engraved plates
- Black leather items (these are made to order)
- Clearance or closeout items
- Custom colors or special orders
- Belts that have been tried on — trying on a belt counts as use
Spelling errors on engraved plates: Double-check your order before submitting. If we made the mistake, we'll fix it and ship it back at no charge. If the error was in your order, we'll make a new correct plate at cost.
Exchanges for Wrong Size or Style
If you ordered the wrong size, we can move your engraved plate to the correct item. Here's what that costs:
| Service | Fee |
|---|---|
| Exchange / restock | $30.00 per item |
| Remove / reattach plate | $10.00 per plate ($5.00 for local farms) |
| Return shipping to you | Starting at $14.95 (continental U.S.) |
| Minimum repair | $12.00 |
Items must be unworn and in new condition to qualify for an exchange. Shipping charges are not refundable.
Defects & Manufacturing Issues
If something breaks under normal use because of a material or craftsmanship defect, we'll repair or replace it. Items that have been altered, misused, or excessively worn aren't covered.
Repairs
We offer a full range of leather repair services. Our shop staff has well over 100 years of combined experience — there's not much we can't fix. Contact us and we'll give you a turnaround estimate and quote.
How to Send a Return
Pack your item carefully, include a copy of your sales receipt and your RMA number, and ship to:
Quillin Leather & Tack RMA #### 716 Main Street Paris, KY 40361
We recommend shipping via UPS with insurance and tracking. We can't be responsible for packages that are lost or damaged in transit. If your shipment arrives damaged, contact the carrier immediately.
Shipping
We ship via UPS Ground to all 48 contiguous states, with expedited options available at checkout. Most international orders ship via FedEx. Shipping charges are calculated at checkout based on current carrier rates.
We ship to virtually anywhere in the world, though some products have restrictions on international destinations.
Custom orders ship within 2–3 weeks. Thoroughbred sales season, holidays, and supply chain issues can add time — we'll keep you posted.
A note on weight: Shipping rates for many items are weight-based. All weights are rounded up to the next full pound, consistent with carrier policies.
International orders: Customs duties, import taxes, and local delivery fees may apply and are collected by your local carrier or customs authority — they're not included in our shipping charge. Please familiarize yourself with your country's import policies before ordering. International orders are processed manually and we'll follow up by email.
If you have your own UPS or FedEx account, let us know — we're happy to ship on your account.
Quillin Leather & Tack reserves the right to adjust shipping rates, materials, products, and descriptions.
Questions? Call us at 859-987-0215 or email [email protected].