Shipping Information & Return Policy | Quillin Leather
Shipping Information & Return Policy | Quillin Leather
Return & Exchange Fees & Policy:
Exchange / Restock $30.00 per item
Remove / Attach Plate $10.00 per plate ($5.00 for local farms)
Minimum Repair $12.00
Shipping is not included and is an additional charge
You may return the unused product within 14 days of receipt (as indicated by UPS or FedEx delivery confirmation) for an exchange or store credit on a future purchase.
Returns cannot be accepted for custom or special ordered merchandise (items with engraved plates, black leather etc.) or after the 14 day limit. Items must be in new condition with tags and packaging in place. Used, abused, or broken after use items will not be accepted and will be returned at the customer’s expense.
- Belts that have been tried on are considered used and are non returnable.
- Spelling mistakes can be taken care of for the cost of a new correct plate. D0uble check your order and the spelling,
- Our error - we will correct and ship back to you at no additional charge.
All Returns & Exchanges
Must have a return merchandise authorization number (RMA), available via e-mail [email protected].
Incorrect Size or Style:
We will remove and reattach the engraved plate to the correct sized item for a $30.00 per item fee, plus return shipping that starts at $14.95 (continental US) to you. Item(s) to be exchanged ($30.00 fee) for the correct size MUST be in NEW - unworn condition. Items that have been altered, used, worn, etc. are not eligible for our exchange service and will be returned at the customers expense.
• Shipping and COD charges will not be refunded.
• Quillin Leather & Tack does not accept returns of clearance, closeout, items with custom engraved plates, used or custom color/size items. ALL black items are considered CUSTOM MADE and are returnable only on a case by case basis.
• In the unlikely event an item breaks or becomes damaged during normal use because of a manufacturing or material defect, Quillins will repair or replace the returned product. Items that have been altered, misused or excessively worn are not covered under our repair / replace policy and will be returned at the customer’s expense.
• Quillin Leather & Tack offers a wide range of repair services. Please contact us regarding your repair needs and we’ll provide information, turnaround time and an estimate, if possible. Please note that our shop staff has well over 100 years of experience and expertise and can handle your most demanding repair or rehabilitation needs.
• For your protection, we recommend that you ship your return back to us via UPS with insurance and package tracking. This protects you in case the shipment is damaged or lost in transit. This will also allow you to track your return shipment easily through that carrier. We cannot assume responsibility for misdirected, damaged, or lost shipments
• In the unlikely event that the incorrect item is shipped to you please contact us for return instructions.
• Please contact the carrier (UPS etc.) Immediately if your shipment arrives damaged.
Please include a copy of your sales slip along with your return merchandise authorization number (RMA) when you return your items and send to:
Quillin Leather & Tack
RMA ####
716 Main Street Paris, KY 40361-1110
We offer various shipping options via UPS and USPS to the 48 contiguous United States. Expedited shipping options from UPS will be available in the shopping cart at additional cost. International Shipping costs for the entire order will be estimated at checkout and we can generally negotiate a better rate for you
Please note - some countries may charge import taxes, customs, and fees. Before purchasing, please be familiar with your country's import policies. Quillin Leather & Tack, inc. is not responsible for these fees.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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At Quillins we work with you to ship your quality equine supplies in the fastest and most economical way possible. If you have your own FedEx or UPS account let us know and we can ship it that way.
Our goal is to ship Custom orders WITHIN TWO TO THREE Weeks. thoroughbred sales, holidays and supply chain disruptions may add additional time to our fulfillment target
All international orders will be processed manually by a QUILLINS customer service representative. We will respond to your order request as quickly as possible via email. You can count on QUILLINS for quality service and quality products when you need your Custom Leather Goods Expedited. Rush fees may apply to these orders
WE OFFER UPS SHIPPING - USPS offers less than stellar service and poor tracking.
We normally ship via UPS ground, with some international orders shipped FEDEX. Shipping charges are calculated automatically when checking out of our online store based on current Fed Ex or UPS rates. International rates may need to be calculated manually in order to get you the Best Rates.
*PLEASE NOTE— ADDITIONAL CHARGE FOR International shipments May apply:
International orders may require duty and additional landing and delivery fees. Our shipping charges do not include these fees and they are collected by the delivering agent.
Quillins retains the right to adjust or change shipping, materials, products and descriptions